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System Status

OPERATIONAL

General System Message:

No Message


OPERATIONAL

General System Message:

No Message


OPERATIONAL

General System Message:

No Message





Recent Incidents


A scheduled maintenance is planned Wednesday the 24th November at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 30 minutes.
Thank you for your understanding.

Wednesday, November 24 at 10:00 PM ET


A scheduled maintenance is planned Thursday the 11th November at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 30 minutes.
Thank you for your understanding.

Thursday, November 11 at 10:00 PM ET


Sunday, Nov 7 at 12:00am ET


A scheduled maintenance is planned Thursday the 14th October at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 30 minutes.
Thank you for your understanding.

Thursday, October 14 at 10:00 PM ET


A scheduled maintenance is planned Tuesday the 1st June at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 30 minutes.
Thank you for your understanding.

Tuesday, June 1 at 10:00 PM ET


A scheduled maintenance is planned the 20th April at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for an hour.
Thank you for your understanding.

Tuesday, April 20 at 10:00 PM ET


A scheduled maintenance is planned the 12th April at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for an hour.
Thank you for your understanding.

Monday, April 12 at 10:00 PM ET


Microsoft Azure is presently experiencing issues which is causing instability and degraded performance with our applications. Additional information is available at https://status.azure.com/

Thursday, April 1, 2021


A scheduled maintenance is planned the 5th April at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for an hour.
Thank you for your understanding.

Monday, April 5 at 10:00 PM ET


Scheduled maintenance is planned from 11:59PM EST until 1:00AM EST.
At this time, access to the application for all users will be unavailable.
Thank you for your understanding.

Thursday, January 21, 2021


Due to the high volume of requests for year end reports, the PDF generation function in NexOne experienced performance issues

Tuesday, January 12, 2021 at 12:47pm EDT


Scheduled maintenance is planned from 11:59PM EST until 1:00AM EST.
At this time, access to the application for all users will be unavailable.
Thank you for your understanding.

Thursday, January 7, 2021


Scheduled maintenance is planned from 11:59PM EST until 1:00AM EST.
At this time, access to the application for all users will be unavailable.
Thank you for your understanding.

Monday, December 14 at 11:59PM EST


Users experienced issues with system slowness and the inability to login to their account. We have scaled up our servers which has increased the performance of the application which has now resolved the issue.

Monday, September 28 at 4:20pm EDT


Scheduled maintenance is planned from 11:59PM EST until 6:00AM EST.
At this time, access to the application for all users will be unavailable.
Thank you for your understanding.

Thursday, September 10 at 11:59PM EST


A scheduled maintenance is planned at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 20 minutes.
Thank you for your understanding.

Thursday, August 13 at 10:00 PM ET


Users experienced an intermittent issue when working with the application, receiving an error message 503 Service unavailable. The issue has been resolved

Monday July 27 at 4:15 PM ET


A scheduled maintenance is planned at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 20 minutes.
Thank you for your understanding.

Monday, June 15 at 10:00 PM ET


Users are receiving a "502 Bad Gateway" response when accessing the website. We’re aware of the issue and are working on it urgently.

Saturday, May 30 at 8:30am EDT


On Saturday April 25th, 2020 at 9pm (EST), NexOne will be undergoing a scheduled outage to improve our infrastructure. At this time, access to the application will be unavailable. The downtime is estimated to last through the night, with normal operations returning on at Sunday, April 26th at 11:59 am (EST). We will provide continued updates through our status page if it extends past the time.

Saturday, April 25 at 9:00 PM ET


A scheduled maintenance is planned at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 20 minutes.
Thank you for your understanding.

Thursday, April 2 at 10:00 PM ET


On Saturday March 28th, 2020 at 9pm (EST), NexOne will be undergoing a scheduled outage to improve our infrastructure. At this time, access to the application will be unavailable. The downtime is estimated to last through the night, with normal operations returning on at Sunday, March 29th at 11:59 am (EST). We will provide continued updates through our status page if it extends past the time.

Saturday, March 28 at 9:00 PM ET


A scheduled maintenance is planned at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 20 minutes.
Thank you for your understanding.

Tuesday, March 10 at 10:00 PM EST


A scheduled maintenance is planned at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 20 minutes.
Thank you for your understanding.

Monday, March 02 at 10:00 PM EST


A scheduled maintenance is planned at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 20 minutes.
Thank you for your understanding.

Tuesday, January 28 at 10:00 PM EST


A scheduled maintenance is planned at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 20 minutes.
Thank you for your understanding.

Tuesday, January 14 at 10:00 PM EST


A scheduled maintenance is planned at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 20 minutes.
Thank you for your understanding.

Monday, January 06 at 10:00 PM EST


A scheduled maintenance is planned at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 20 minutes.
Thank you for your understanding.

Thursday, December 19 at 10:00 PM EST


A scheduled maintenance is planned at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 20 minutes.
Thank you for your understanding.

Wednesday, November 27 at 10:00 PM EST


A scheduled maintenance is planned at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 20 minutes.
Thank you for your understanding.

Tuesday, November 5 at 10:00 PM EST


A scheduled maintenance is planned at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 20 minutes.
Thank you for your understanding.

Wednesday, October 23 at 10:00 PM EDT


A scheduled maintenance is planned at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 20 minutes.
Thank you for your understanding.

Wednesday, October 2 at 10:00 PM EDT


The scheduled maintenance has been completed. Thank you for your patience.

A scheduled maintenance is planned at 10pm.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 20 minutes.
Thank you for your understanding.

Monday, July 15 at 10:20 PM EDT

Monday, July 15 at 10:00 PM EDT


System services have been restored

User's are being re-directed to an error page upon login. Our IT team is actively investigating this issue now and will provide updates once they are available.

Sunday, July 7th at 1:30 PM EDT

Sunday, July 7 at 7:40 AM EDT


The scheduled maintenance has been completed. Thank you for your patience.

The maintenance is taking more time than predicted. System should be back in 20 minutes.

We are currently undergoing a scheduled maintenance.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 20 minutes.
Thank you for your understanding.

Tuesday, July 2nd at 10:50 PM EDT

Tuesday, July 2nd at 10:25 PM EDT

Tuesday, July 2nd at 10:00 PM EDT


The scheduled maintenance has been completed. Thank you for your patience.

We are currently undergoing a scheduled maintenance.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 20 minutes.
Thank you for your understanding.

Wednesday, June 19 at 10:20 PM EDT

Wednesday, June 19 at 10:00 PM EDT


The scheduled maintenance has been completed. Thank you for your patience.

We are currently undergoing a scheduled maintenance.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 20 minutes.
Thank you for your understanding.

Monday, June 03 at 10:20 PM EDT

Monday, June 03 at 10:00 PM EDT


The scheduled maintenance has been completed. Thank you for your patience.

We are currently undergoing a scheduled maintenance.
At this time, access to the application for all users will be unavailable.
The downtime is estimated to last for 20 minutes.
Thank you for your understanding.

Tuesday, May 21 at 10:20 PM EDT

Tuesday, May 21 at 10:00 PM EDT


Our service provider, Microsoft Azure, is having issues with their Network Infrastructure translating to our products experiencing connectivity issues to their services. At this time, some users may experience intermittent issues with the application. We are awaiting updates and will provide an eta once we receive it.

Thursday, May 2 at 4:00pm EST


NexOne Office underwent an upgrade to their infrastructure.

Thursday, November 7 at 11:00pm EDT


Dear customers, Our technicians are currently working on slowness in NexOne Office that you may have experienced. Please be assured that all our efforts are deployed to resolve this issue as soon as possible. We apologize for the inconvenience and will update you when the issue is resolved

Thursday, February 18 at 10:25 am EST


Dear customers, the issue with the slowness in NexOne has been resolved by our IT experts. We apologize for the inconveniences caused by this issue.

Thursday, February 18 at 11:44 am EST


Issue for clients - They can't complete the signature request.

Wednesday, 14th July at 6:00 pm EST


Problem resolve

Wednesday, 14th July at 7:35 pm EST


Issue uploading document in NexOne Agent, causing an issue where the uploaded documents were not available under the signature request for NexOne Office and NexOne Legacy. Starting 8:00am EST - Resolve 11:00amEST

Thursday. 4th November 2021,